Educational Programs
Fees paid for training programs, workshops, camps, and classes are generally non-refundable.
Where appropriate, payments may be transferred to another available program, workshop, or eligible Xtream Robotics product, subject to approval.
Product Orders
Before Dispatch
Orders cancelled before shipment will receive a full refund.
After Dispatch
If an order has already been shipped, shipping or courier charges are non-refundable.
Any eligible refund will exclude delivery costs already incurred.
Damaged or Incorrect Products
If you receive:
- a damaged product,
- a defective item, or
- the wrong product,
Please notify us within 7 days of delivery.
Where verified, we will arrange a replacement, repair, or refund as appropriate.
Technical Products
Electronic kits should be used according to the provided instructions.
Damage caused by misuse, incorrect wiring, modification, or unauthorised repairs is not covered under this policy.
Refund Processing
Approved refunds are processed using the original payment method and may take 5-10 business days, depending on your payment provider.
Contact
For refund requests or support: